surespa terms and Conditions

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surespa terms and Conditions

About Us: Surespa Ltd registered office is located at: Southgate Chambers, 37-39 Southgate Street, Winchester SO23 9EH UK.. Company Registration No 09246055.; Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied by us, whether offered for sale on this website or not and whether purchased on-line or by telephone.
Pricing & Supply: All prices quoted are in Sterling (GBP) and include VAT at 20.0% unless otherwise stated. Due to possible fluctuations in our supplier prices, we reserve the right to change our advertised price or the product description given on this site for any item without notice.; The price you pay for your goods and the description of the products purchaed are the price and description advertised when you place your order.; If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Surespa Ltd shall not be obliged to sell you that product; All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company for whatever reason.
Security: We offer secure online ordering to ensure your financial safety and make online purchasing convenient and worry-free. We never copy your card details, store them in any other location or write them down.; We realise that some customers do not feel comfortable ordering or paying online. For this reason, we provide a landline phone number, 01420 520030, for you to place an order over the telephone with a customer service representative. All telephone orders are subject to these terms and conditions and will be treated as if they were placed on-line by yourself.
Payment: We accept payment on-line by Visa, MasterCard, Delta or via Paypal.; Cheques are not accepted.; Bank Transfers may be accepted on request.; Payment for all online orders is due, in full, with order.
Stock Availability: We hold extensive quantities of stock. Most orders will be despatched within 48 hours of receipt, but occasionally orders may take up to 10 working days; unless a 'Next Working Day' delivery option is selected.; 'Next Working Day' does not include Saturday or Sunday deliveries.
Delivery Procedure: We usually use a courier parcel delivery service or Royal Mail. Our courier will only guarantee to deliver on week-days. If you instruct us or our courier to leave your goods without signature the responsibility falls on you and we will not be held responsible for lost items. On request we will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions.; If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card, send you a text or email you and, by default, attempt re-delivery on the next working day. If you respond to theor communication you will be able to arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot. Please provide a contcat 'phone number with your order so that, in case of difficulties, our courier can contact you to agree a mutually convenient delivery arrangement. The courier will normally only keep parcels for five working days before returning them to us, so please don't order just before you are due to go away for an extended period.; If a parcel is returned to us by our courier because they were unable to get a signature and achieve safe delivery, through no fault of ours or our courier, you will be responsible for the cost of the parcel's return to us. This charge is currently £14.95 per order and will be deducted from any refund due to you.; If your order qualifies for free shipping, please note that your order will only be dispatched once all the items you have requested have come into stock. We do not release part orders unless an item is cancelled by you.
Cancellation: You must notify us, in writing by letter or email, that you wish to cancel the order within 14 working days after the day on which you received the goods. The goods must then be returned to us and in accordance with our Returns Policy.; You must keep a copy of your notice of cancellation. If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty.; For telephone orders the above conditions still apply.; Cancellation Refunds; If an order is cancelled within the fourteen day period defined above then you will be due a full refund of the cost of the goods and any delivery charges to you, but you will be responsible for any cost associated with returning goods to us. Refunds are automatically processed via our online payments system within 30 days of your cancellation of the order.
Non-Receipt of Goods: If you do not receive the good that you have ordered it is your responsibility to tell us within 10 days of despatch so that we are able to follow up the non-delivery with our courier and, if necessary, make a claim for the lost parcel. If you do not tell us within this timeframe your parcel will be treated as delivered and we will not be liable for any loss or damage.